Returns

Luna Angel Studio sells handmade art dolls, soft sculptures, talismans, charms, and textile objects. Many works are made to order or one of a kind. Please read each product description, image set, dimension, material note, and edition note carefully before purchasing.

Made-to-order works

Made-to-order Dream Creatures are created after purchase. Each piece is handmade and may vary slightly in expression, texture, color, proportion, and detail. These natural variations are part of the work and are not considered defects.

One-of-a-kind works

Soft Sculptures and marked one-of-a-kind works are unique artworks. Once sold, they cannot be duplicated exactly.

Returns and cancellations

We generally do not accept returns for made-to-order works, custom handmade works, or one-of-a-kind artworks unless the item arrives damaged, incorrect, or materially different from the description. This does not limit any statutory consumer rights that may apply in your country or region.

If you need to cancel an order, contact us as soon as possible. Cancellations may not be possible once a made-to-order work has entered production or once a one-of-a-kind work has been packed or shipped.

Damaged or incorrect orders

If your order arrives damaged or incorrect, please contact us at shanghanlin888@gmail.com within 48 hours of delivery. Include your order number, photos of the item, packaging, and shipping label.